Frequently Asked Questions About Unitree Robots
As the official Unitree distributor, RobotMall fields hundreds of inquiries every month from researchers, businesses, and enthusiasts around the world. This FAQ article compiles the most common questions we receive about Unitree humanoid robots and robot dogs, with clear, authoritative answers based on our direct experience shipping and supporting Unitree products globally.
Pricing and Ordering
Q: What is the cheapest Unitree robot?
The most affordable Unitree product is the Go2 Air robot dog at $3,200. For humanoid robots, both the G1 Basic and R1 Air start at $9,800. All prices are ex-works (EXW) and do not include shipping, customs, or taxes.
Q: Are there volume discounts?
Yes. Orders of 5+ units qualify for volume pricing. Fleet purchases of 20+ units receive priority production and dedicated support. Educational institutions may qualify for academic pricing (typically 5-15% off list). Contact us for a customized quotation.
Q: What payment methods are accepted?
We accept wire transfer (T/T), Letter of Credit (L/C) for orders over $100,000, and major corporate procurement channels. Payment terms are typically 50% deposit with order, 50% before shipment. Net-30 terms may be available for established institutional buyers.
Shipping and Delivery
Q: How long does shipping take?
Air freight: 5-10 business days to most global destinations. Sea freight: 4-8 weeks depending on origin and destination ports. Production lead time is typically 4-8 weeks from order confirmation, depending on configuration and current factory queue.
Q: Do you ship to my country?
RobotMall ships to over 80 countries worldwide. However, export control regulations may restrict shipments of certain high-specification models to some destinations. Contact us with your location for a shipping eligibility check.
Technical Questions
Q: What does DOF (Degrees of Freedom) mean?
DOF counts the number of independently controllable joints in a robot. More DOF means greater flexibility and range of motion. The G1 has 23-43 DOF depending on configuration (arms, legs, waist, hands). The H2 has 31 DOF including its bionic head. Higher DOF enables more human-like movement but also increases control complexity.
Q: What software/SDK is included?
All Unitree robots include C++, Python, and ROS/ROS2 SDKs. The SDK provides low-level motor control, IMU access, camera streams, and high-level locomotion APIs. Research models include simulation environments (Isaac Sim, MuJoCo) and pre-trained reinforcement learning policies for walking.
Q: What is the warranty?
Standard warranty is 1 year covering manufacturing defects. Extended warranties (2-3 years) are available. Warranty covers parts and labor at authorized service centers. Shipping for warranty service is at the buyer's expense unless otherwise negotiated.
Comparisons and Recommendations
Q: Which humanoid robot should I buy?
It depends entirely on your use case. For research labs, the G1 offers the best value. For embodied AI research requiring maximum compute, the H2 is unmatched. For industrial deployment, the H1 provides full-size capability. For education, the R1 is the most accessible. See our complete comparison for detailed guidance.
Q: Which robot dog should I buy?
For consumers and education: Go2. For industrial inspection: A2. For extreme environments: B2. Our robot dog comparison breaks down every specification.
Support and Service
Q: Do you offer technical support?
Yes. All purchases include email support during business hours (GMT+8). Premium support packages with guaranteed response times, video call support, and on-site service are available for enterprise customers. RobotMall also maintains a knowledge base of common issues and solutions.
Q: Can I get spare parts?
Yes. We stock common spare parts including batteries, chargers, cables, sensors, and replacement limbs. Lead time for non-stocked parts is typically 2-4 weeks. We recommend ordering critical spares with your initial robot purchase.
Have a question not covered here? Contact RobotMall or visit our FAQ page.